PlushBeds Customer Service

Seamless Support: Navigating PlushBeds Care

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When it comes to customer service, PlushBeds Customer Service goes above and beyond to ensure a positive and satisfactory shopping experience for their customers. Whether you have a question, need assistance, or require support, their dedicated team is always ready to help. They understand the importance of providing top-notch customer service and strive to exceed expectations every step of the way.

PlushBeds offers multiple channels of communication to make it easy for customers to get in touch. Whether you prefer to speak with a representative over the phone, send an email, or chat with a live agent, they have you covered. Their customer support team is knowledgeable, friendly, and committed to addressing your concerns promptly and effectively.

PlushBeds values your satisfaction above all else. They have established a service center that is solely dedicated to ensuring that every customer’s needs are met. From answering your questions about product features and specifications to providing assistance with order tracking and delivery, they are there for you every step of the way.

Experience the exceptional customer service of PlushBeds today by reaching out to their support team. They are ready to assist you with any inquiries, concerns, or issues you may have. Your satisfaction is their priority, and they are committed to ensuring that you have a smooth and enjoyable shopping experience.

Key Takeaways:

  • PlushBeds offers comprehensive customer service to ensure a positive shopping experience.
  • Multiple channels of communication are available, including phone, email, and live chat.
  • The dedicated support team is knowledgeable, friendly, and committed to addressing your concerns.
  • PlushBeds has a service center solely dedicated to meeting customer needs.
  • Your satisfaction is their priority, and they strive to provide a smooth and enjoyable shopping experience.

Free Shipping and Delivery Times

PlushBeds Free Shipping

PlushBeds understands the importance of a hassle-free shopping experience, which is why they offer free shipping on all orders within the contiguous United States. Whether you’re purchasing a luxurious mattress or any other product from their extensive collection, you won’t have to worry about any additional shipping costs. This is a significant benefit for customers, as it allows them to enjoy their new purchase without any unexpected expenses.

When it comes to delivery times, PlushBeds ensures prompt and efficient service. For mattresses, the average shipping time is approximately 7-9 business days from the date of your order. It’s important to note that custom mattress orders may require an additional 7 business days for delivery. To track your order, PlushBeds provides a tracking number so you can stay updated on its progress. If you’re residing in Alaska, Hawaii, or any other region outside the continental United States, rest assured that PlushBeds accommodates these areas upon request.

At PlushBeds, customer satisfaction is a top priority, and their commitment to providing free shipping and efficient delivery times reflects this. Now, you can experience the convenience and peace of mind that comes with knowing your order will be delivered to your doorstep without any extra costs or unnecessary delays. PlushBeds makes the entire process seamless, allowing you to focus on enjoying your new mattress or product.

Shipping Information Shipping Time
Contiguous United States 7-9 business days
Custom Mattress Orders Additional 7 business days
Alaska, Hawaii, and other regions Available upon request

Mattress Set-up and Removal

PlushBeds mattress set-up

When you receive your PlushBeds mattress, it’s important to follow the set-up instructions provided to ensure proper installation and maximize your comfort. The mattress is conveniently delivered by FedEx right to your front door, but please note that the courier service does not bring the box into your home for contactless delivery. You can expect your mattress to arrive neatly packaged and ready for you to unpack and set up.

Inside the box, you will find the mattress and set-up instructions. The instructions will guide you through the steps to unbox and set up the mattress, including removing the packaging materials and allowing the mattress to fully expand. If you have any questions or need assistance during the set-up process, our customer support team is available to help. You can reach out to us via phone, email, or live chat, and we’ll be happy to provide the guidance you need.

Table: Mattress Set-up Steps

Step Description
1 Place the mattress box in your desired location.
2 Carefully remove the packaging materials, taking care not to cut the mattress fabric.
3 Position the mattress on your bed frame or foundation.
4 Allow the mattress to fully expand and regain its shape. This may take a few hours.
5 Once the mattress is fully expanded, you can make your bed with your preferred bedding.

During the 100 Night Sleep Trial, we recommend keeping the original mattress packaging materials in case you decide to return the mattress. This will make the return process easier and help protect the mattress during transportation. If you choose to return the mattress, please refer to our returns policy for instructions on initiating the return and receiving a refund.

“Read also: PlushBeds Discount Code

100 Night Sleep Trial

PlushBeds Sleep Trial

As part of their commitment to customer satisfaction, PlushBeds offers a 100 Night Sleep Trial for their mattresses. This trial period allows customers to test out the mattress in the comfort of their own home and determine if it meets their individual needs and preferences.

During the 100 Night Sleep Trial, PlushBeds recommends that customers sleep on the mattress for at least 30 nights to allow their body to adjust and fully experience the benefits. This ensures that customers have ample time to assess the mattress’s comfort, support, and overall performance.

If, within the trial period, customers find that the mattress is not suitable for them, they have the option to initiate a return for a full refund of the purchase price. PlushBeds understands that choosing a mattress is a personal decision, and they want to provide their customers with peace of mind and the assurance that they can make a risk-free purchase.

Benefits of the 100 Night Sleep Trial:

  • Ample time to test out the mattress in the comfort of your home
  • Opportunity to experience the full benefits of the mattress
  • Peace of mind and risk-free purchase
  • Option to return the mattress for a full refund

Customer satisfaction is PlushBeds’ top priority, and the 100 Night Sleep Trial is just one of the ways they strive to ensure that every customer is happy with their purchase.

PlushBeds Customer Service: Free In-Home Comfort Exchange

PlushBeds Comfort Exchange - PlushBeds Customer Service

At PlushBeds, we understand that finding the perfect mattress is essential for a good night’s sleep. That’s why we offer a free in-home comfort exchange for customers who purchase mattresses from our Adult Bedroom collection. We want to ensure that you are completely satisfied with your mattress, and if you find that the firmness level doesn’t suit your preferences, we’re here to help.

Our free in-home comfort exchange allows you to exchange your mattress for a different firmness level during the trial period. Simply contact our customer support team, and we will guide you through the process. We’ll provide you with a new top layer of latex that is softer or firmer, depending on your preference. This allows you to customize your sleeping experience and find the perfect level of comfort for a restful night’s sleep.

“The PlushBeds comfort exchange program is a game-changer! I initially chose a medium-firm mattress but found it to be too firm for my liking. The comfort exchange allowed me to get a softer top layer without any additional cost. Now, I wake up feeling refreshed and comfortable every morning. Thank you, PlushBeds!”

Our aim is to provide you with the best sleep possible. By offering the free in-home comfort exchange, we want to assure you that your satisfaction is our top priority. We believe that everyone deserves a comfortable and supportive mattress, and we’re committed to helping you find the perfect fit.

Benefits of the Free In-Home Comfort Exchange:
Personalized Comfort: Find the firmness level that suits your preferences for a better sleep experience.
No Additional Cost: The comfort exchange is completely free, ensuring that you can enjoy the perfect mattress without any financial burden.
Easy Process: Our customer support team will guide you through the exchange process, making it hassle-free and convenient.
Complete Satisfaction: We want you to be completely satisfied with your mattress. The comfort exchange ensures that you can find the ideal level of comfort for a restful sleep.

Experience the difference that a comfortable mattress can make in your life. Take advantage of our free in-home comfort exchange and discover the perfect level of support and comfort for your sleep needs.

“You may be interested in: PlushBeds Mattress Reviews

100-Night Money-Back Guarantee

PlushBeds money-back guarantee

PlushBeds Customer Service understands the importance of finding the perfect mattress for a good night’s sleep. That’s why they offer a 100-Night Money-Back Guarantee to ensure customer satisfaction. With this guarantee, you have a risk-free opportunity to test out your new mattress in the comfort of your own home.

If, within 100 nights of purchase, you find that the mattress is not meeting your expectations, you can initiate a return with PlushBeds. Simply contact their customer support team, and they will guide you through the return process. Once the returned mattress is received and inspected, a full refund will be issued within 72 hours.

PlushBeds wants to make the return process as convenient as possible for their customers. That’s why they provide a concierge mattress removal service. When you initiate a return, they will arrange for the mattress to be picked up from your home, saving you the hassle of dealing with the logistics.

100-Night Money-Back Guarantee Summary:

  • 100 nights to try out the mattress
  • Full refund of the purchase price
  • Refund processed within 72 hours
  • Concierge mattress removal service
Benefits Considerations
Peace of mind: The 100-Night Money-Back Guarantee gives you the confidence to try out the mattress without any financial risk. Return shipping: While PlushBeds covers the cost of return shipping, you will need to safely repackage the mattress for pickup.
Full refund: If you’re not satisfied with the mattress, you will receive a full refund of the purchase price. Original packaging: It’s important to keep the original packaging for the mattress during the trial period, as returning the mattress without it may affect the refund eligibility.
Convenient return process: PlushBeds provides a concierge mattress removal service, making the return process hassle-free for customers. Time commitment: It’s recommended to sleep on the mattress for at least 30 nights to allow your body to adjust before initiating a return.

With the 100-Night Money-Back Guarantee, PlushBeds ensures that you have ample time to test out your new mattress and make an informed decision about its suitability for your sleep needs. Rest easy knowing that if the mattress doesn’t meet your expectations, you can easily return it for a full refund.

“See: PlushBeds Natural Latex Topper

General Returns Policy

PlushBeds Returns Policy

When it comes to returns, PlushBeds has a general policy that applies to their mattresses, sofa mattresses, and RV mattresses. However, custom mattress orders are excluded from the return policy. It is important to note that other products may have different return policies, which can be found on the respective product pages.

For returns to be eligible for a refund, the returned products should be properly packaged to prevent damage during transit. PlushBeds advises customers to take extra care when packaging the items and recommends using the original packaging materials if available.

Please note that soiled or damaged products may not be eligible for a refund. PlushBeds reserves the right to determine the condition of the returned products and whether they meet the criteria for a refund.

PlushBeds strives to provide excellent customer service and aims to address any issues or concerns regarding returns promptly. If you have any questions or need further assistance regarding the general returns policy, you can reach out to PlushBeds customer support through their various contact channels, including phone, email, and live chat.

“Read also: PlushBeds Botanical Bliss Review

Returning Damaged Orders

PlushBeds damaged orders

If a PlushBeds product arrives damaged or with missing parts, it is important to notify our customer support team immediately. We understand that receiving a damaged order can be frustrating, and we are committed to resolving the issue as quickly as possible. Rest assured, we will arrange for a replacement to be sent to you without any additional cost.

When signing for the delivery, please carefully inspect the package for any visible signs of damage. If the package looks significantly damaged, it is advisable to indicate the damage when signing and refuse the delivery. This will ensure that the damaged product is returned to us, and a new one will be sent to you promptly.

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Please note that it is crucial to report any damage or missing parts as soon as possible. This will help us expedite the replacement process and ensure that you receive a new product in excellent condition.

Table: Steps for Returning Damaged Orders

Steps Description
Contact Customer Support Notify our customer support team immediately about the damaged or missing parts.
Document Damage When signing for the delivery, indicate any visible damage on the package and refuse the delivery if necessary.
Arrange Return Our customer support team will guide you through the return process and arrange for the damaged product to be picked up.
Receive Replacement Once we receive the damaged product, we will promptly send you a replacement.

We apologize for any inconvenience caused by the damaged order and appreciate your cooperation in helping us resolve the issue. Our team is dedicated to ensuring your satisfaction, and we will do everything we can to make it right.

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PlushBeds Customer Service: Canceling Orders

If you need to cancel an order that you’ve placed on the PlushBeds website, we understand that circumstances may change. We’re here to assist you in the cancellation process. Please keep in mind that cancellations are only possible if your order has not been prepared and shipped. Customized mattress orders are also excluded from cancellation once they are in production. To cancel your order, please contact our customer support immediately through one of the following channels:

  • Phone: Call our helpline on [PlushBeds contact number]. Our support team will guide you through the cancellation process and address any queries you may have.
  • Email: Send an email to our customer care team at [PlushBeds customer support email]. Please include your order details and the reason for cancellation in the email.
  • Live Chat: Use our convenient live chat feature on our website to connect with a support agent in real-time. They will assist you with canceling your order.

We aim to process order cancellations as quickly as possible to ensure customer satisfaction. If your cancellation request is successful and meets the criteria, we will issue a full refund to your original payment method. However, please note that if your order has already been shipped, cancellation is no longer possible. In such cases, you can initiate a return for a refund once you receive the product. We appreciate your understanding and cooperation in this matter.

At PlushBeds, we strive to provide a seamless shopping experience for our customers. We understand that changes in circumstances may occur, and we are committed to accommodating our customers to the best of our ability. If you have any further questions or require additional assistance regarding canceling an order, please do not hesitate to reach out to our customer support team. We are here to help.

Canceling Orders Process Availability
Phone Call our helpline on [PlushBeds contact number] Available during customer service hours
Email Send an email to [PlushBeds customer support email] Available 24/7
Live Chat Connect with a support agent on our website Available during customer service hours

Live Chat Support Feature

PlushBeds understands the importance of providing convenient and efficient customer support. That’s why they offer a live chat support feature on their website. With PlushBeds live chat support, you can easily connect with a knowledgeable chat agent in real-time, allowing you to get immediate responses and quick resolution of your concerns. Whether you have questions about products, need assistance with your order, or require help navigating the website, the live chat feature is there to assist you every step of the way.

Using the live chat support is simple and user-friendly. Just click on the chat button on the PlushBeds website to open a chat window. No personal details are required, and you can ask your questions and get them answered without any pressure to make a purchase. The live chat support feature is designed to provide convenient support while you browse the website, making it easier than ever to get the assistance you need.

Benefits of PlushBeds Live Chat Support
Immediate Responses: Get instant answers to your queries without having to wait in phone queues.
Quick Resolution: Experience fast and efficient solutions to your issues, saving you time and frustration.
Convenience: Chat in real-time with PlushBeds’ knowledgeable chat agents while browsing the website.
Anonymity: Preserve your privacy by communicating through the chat feature instead of a phone call.

PlushBeds live chat support offers a seamless and personalized customer service experience. By utilizing this convenient feature, you can get the support you need, when you need it, ensuring a smooth and enjoyable shopping experience.

Tips for Maximizing Your Live Chat Support Experience

  • Familiarize yourself with the live chat service and its features.
  • Provide relevant information through the pre-chat survey form.
  • Request a customer transcript for future reference.
  • Prepare your questions in advance to avoid delays.
  • Allow chat transfer for expert knowledge.
  • Utilize the callback feature for added convenience.
  • Consider using video chat if necessary.
  • Use clear and polite language during the chat.

By following these tips, you can make the most out of your live chat support experience with PlushBeds and receive the assistance you need in a timely and efficient manner.

“See: Awara Sleep Mattress Features

Benefits of Live Chat Support

benefits of live chat support

Live chat support offers numerous advantages for customers seeking assistance during their online shopping experience. By utilizing this feature, you can enjoy immediate responses to your queries, quick resolution of any issues, and the convenience of not having to wait in phone queues. Live chat allows you to multitask while obtaining expert knowledge from mattress specialists, making the process more efficient and time-saving. Furthermore, if you prefer to preserve your privacy, live chat offers the benefit of anonymity.

With live chat support, you don’t have to wait for a response or be placed on hold. The chat agents are readily available to provide personalized assistance, addressing your concerns in real-time. This ensures a faster and more efficient resolution to any questions or problems you may encounter during your shopping journey.

Live chat support enhances the overall customer service experience by offering a direct line of communication with knowledgeable representatives. It allows for a more engaging interaction, providing you with a seamless shopping experience and the peace of mind that your inquiries are being addressed promptly.

Whether you have questions about product features, shipping times, or any other aspect of your purchase, live chat support is a valuable resource that can help you make informed decisions and ensure a smooth and hassle-free shopping experience.

Table: Benefits of Live Chat Support

Benefits Description
Immediate responses Get real-time answers to your queries without delay
Quick issue resolution Get prompt assistance in resolving any problems or concerns
No phone queues Avoid waiting on hold and receive support without the need for a phone call
Expert knowledge Benefit from the expertise of mattress specialists
Anonymity Preserve your privacy while still getting the support you need

How to Use the Live Chat Support

PlushBeds offers a convenient live chat support feature on their website, allowing you to connect with a chat agent in real-time and get immediate assistance. Using the live chat support is simple and user-friendly. Here’s a step-by-step guide:

Step 1: Locate the Live Chat Button

To start a live chat session, look for the live chat button on the PlushBeds website. It’s usually located in the bottom corner of the screen. Click on the button to open the chat window.

Step 2: Initiate the Chat

Once the chat window is opened, you can start the chat by typing your message in the text box provided. No personal details are required at this stage, so you can ask your questions or explain your concerns without any pressure to make a purchase.

Step 3: Engage in the Conversation

Chat with the agent in real-time to get your queries answered and receive the support you need. The chat agent will respond to your messages promptly and provide helpful information. This allows for quick resolution of issues and a seamless shopping experience.

Remember to be clear in your communication and provide any relevant details to help the agent assist you better. If necessary, the chat agent may ask for additional information to provide you with accurate solutions.

Alternative contact options, such as phone calls and contact forms, are also available on the PlushBeds website if you prefer a different method of communication.

“Read also: Awara Sleep Bundle Offers

Live Chat Support Tips

Live chat support is a valuable resource for customers to get quick and convenient assistance. To maximize your live chat experience and get the most out of the service, here are some helpful tips:

  1. Familiarize yourself with the live chat service: Take some time to understand how the live chat feature works on the PlushBeds website. Familiarize yourself with the interface and the options available.
  2. Use the pre-chat survey form: When initiating a live chat, take advantage of the pre-chat survey form to provide relevant information about your inquiry. This will help the chat agent understand your needs and provide more tailored assistance.
  3. Ask for a customer transcript: Requesting a transcript of the chat conversation can be helpful for future reference. This way, you can easily refer back to the information discussed during the chat if needed.
  4. Keep your questions ready: Before starting a live chat, have your questions prepared to avoid unnecessary delays. This will ensure that the chat conversation stays focused and efficient.
  5. Allow chat transfer for expert knowledge: If the chat agent is unable to provide a satisfactory answer to your question, ask if the chat can be transferred to a specialist or supervisor who may have more expertise on the topic.
  6. Utilize the callback feature: If you prefer speaking on the phone rather than typing, inquire if a callback option is available. This feature enables a chat agent to call you directly and provide assistance over the phone.
  7. Use video chat if necessary: In certain cases, visual communication may be more effective. If you have a complex issue that would benefit from a live demonstration or visual aid, inquire if a video chat option is available.

Key Takeaways:

By following these live chat support tips, you can make the most of your interaction with the PlushBeds customer service team. Familiarize yourself with the service, provide relevant information, keep questions ready, and take advantage of additional features like chat transfer, callbacks, and video chat when necessary. Utilizing live chat support can help you get quick and efficient assistance for all your inquiries and concerns.

Live Chat Support Tips
Familiarize yourself with the live chat service
Use the pre-chat survey form
Ask for a customer transcript
Keep your questions ready

New Mattress Use & Care Instructions

PlushBeds mattress care

Proper use and care of your PlushBeds mattress are essential to maintain its longevity and performance. Follow these instructions to ensure you get the most out of your mattress:

  1. Avoid direct sunlight: Place your mattress away from direct sunlight, as prolonged exposure can cause the materials to deteriorate and fade over time.
  2. Ensure appropriate ventilation: Use a bed frame or foundation that allows for proper airflow around the mattress. This helps prevent the buildup of moisture and reduces the risk of mold or mildew growth.
  3. Use a washable, waterproof mattress protector: Protect your mattress from spills, stains, and allergens with a washable and waterproof mattress protector. This is especially important for natural latex mattresses, as they are more susceptible to moisture absorption.
  4. Avoid high-heat devices: Do not place high-heat devices, such as electric blankets or heating pads, directly on your mattress. The excessive heat can damage the materials and compromise the integrity of the mattress.

When it comes to cleaning and care, follow these guidelines:

  • Use a mattress protector: Regularly clean and wash your mattress protector according to the manufacturer’s instructions to keep your mattress clean and free from dust mites and allergens.
  • Spot clean stains: In the event of spills or stains, gently blot the affected area with a mild detergent and warm water. Avoid saturating the mattress, as excessive moisture can lead to mold or mildew growth.
  • Do not machine wash: Do not attempt to machine wash any part of the mattress or its cover. Machine washing can damage the materials and affect the performance of the mattress.

By following these use and care instructions, you can ensure that your PlushBeds mattress remains in excellent condition for years to come.

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In conclusion, PlushBeds Customer Service goes above and beyond to provide exceptional customer service throughout the entire shopping experience. Their team is dedicated to ensuring customer satisfaction and offers support for any inquiries or concerns. Whether you have questions before making a purchase or need assistance after receiving your mattress, PlushBeds is there to help.

With multiple channels of communication, including phone, email, and live chat, getting the support you need is quick and convenient. The live chat feature on their website allows you to connect with a chat agent in real-time, providing immediate responses and resolutions to your concerns.

What sets PlushBeds apart is their generous return policies, such as the 100-Night Sleep Trial and the free in-home comfort exchange. These policies give you peace of mind, knowing that you can try out your mattress and make adjustments if needed. PlushBeds truly values customer satisfaction and aims to provide a seamless and satisfying shopping experience.

In summary, PlushBeds not only offers high-quality mattresses, but also excellent customer service. Their commitment to customer satisfaction, convenient communication channels, and flexible return policies make them a top choice for those seeking a positive shopping experience and a good night’s sleep.


What is the best way to contact PlushBeds customer service?

PlushBeds customer service can be reached through phone, email, and live chat.

Does PlushBeds offer free shipping?

Yes, PlushBeds offers free shipping on all orders within the contiguous United States.

How long does shipping take for PlushBeds mattresses?

Shipping time for mattresses is typically 7-9 business days after the order date.

Does PlushBeds offer delivery to Alaska, Hawaii, and other regions outside the US?

Yes, shipping to Alaska, Hawaii, and other regions outside the US is available upon request.

Does the courier service bring the mattress into the home for delivery?

No, the courier service does not bring the mattress into the home. Delivery is contactless and the mattress is delivered to the customer’s front door.

How long is the 100 Night Sleep Trial?

The 100 Night Sleep Trial allows customers to test out the mattress and initiate a return for a full refund if they are not satisfied within the trial period.

Can I exchange my mattress for a different firmness level during the trial period?

Yes, PlushBeds offers a free comfort exchange option for customers who purchase mattresses from their Adult Bedroom collection.

What is the 100-Night Money-Back Guarantee?

The 100-Night Money-Back Guarantee allows customers to return their mattress for a full refund within 100 nights of purchase.

Can I return a customized mattress?

Custom mattress orders are excluded from returns.

What should I do if my PlushBeds product arrives damaged or with missing parts?

Customers should notify customer support immediately and PlushBeds will arrange for a replacement as quickly as possible.

Can I cancel an order once it has been shipped?

No, once an order has shipped, cancellation is not possible.

How can I access live chat support on the PlushBeds website?

You can click on the chat button on the website to open a chat window and connect with a chat agent in real-time.

What are the benefits of using live chat support?

Live chat support provides immediate responses, quick issue resolution, and convenient support without waiting in phone queues.

How can I make the most of the live chat support experience?

Tips for maximizing the live chat support experience include familiarizing yourself with the service, providing relevant information in the pre-chat survey form, and keeping questions ready to avoid delays.

What are the use and care instructions for PlushBeds mattresses?

Instructions include avoiding direct sunlight, ensuring appropriate ventilation, and using a washable, waterproof mattress protector for natural latex mattresses.

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